Welcome to Our New Store
Over the last year and a half we have been diligently working to bring you a better online shopping experience with Equal Exchange. This has included changes to functionality, new options for purchasing and discovering products, a fresh look and an overall easier interface. Look below to learn more about some of what’s new and what has changed with this new store. We have also included some instructional videos on using the store to help you take full advantage of the various features of this site. We hope you love it.
- Updated design that reflects our brand and commitment to small-scale farmers.
- New subscription options – so you never run out of your favorite coffee again
- Single page checkout – for a smoother and faster checkout experience
- New option to create an account for yourself or for your organization
- New category filtering options – to help you find the product you’re looking for faster.
- Additional equipment and supplies to help our business-to-business customers serve or sell our products.
- New quick order form – allows you to add products quickly to your cart if you are ordering from a catalog or know the sku of the product you’re interested in
- Option to create a wish list for future purchases.
What has changed?
- You can now apply coupons before checking out.
- Easily subscribe to our e-newsletters during checkout or via the footer email sign up.
- One single store for all of our customers – simply logging in will show your account-specific settings.
- Checkout with Pay Pal (new for our business customers).
For Existing Customers
- You can use the same login and password you had on the previous store to login to the new store.
- Order history from previous store will not be available on this store.
How To Videos
These videos are designed to provide an overview of how to use some of the new features on our site. Hopefully these videos, combined with the FAQs above, will answer most of your questions, but if you are having difficulty with anything on the site, please do not hesitate to contact our friendly customer service department Monday – Friday 9 a.m.–5 p.m. EST at 774-776-7366.
Creating an account
Using a coupon
Using the quick order form
Subscribing to a product