Bean Rewards Program Terms and Conditions

These terms and conditions ("Terms and Conditions") govern the Equal Exchange Bean Rewards ("Loyalty Program"), and members of the program will earn points (known as "Beans") in connection with the purchase of qualifying online products and with online activities that are redeemable towards the purchase of certain offers online.

  1. I. Membership

    1. Free Membership. No purchase is necessary to obtain membership in the Equal Exchange Bean Reward Program, but you must establish an account at shop.equalexchange.coop. Please see our privacy policy, located here, to understand how information you provide us will be used. This program is void where prohibited.
    2. Eligibility. In order to be eligible for the Equal Exchange Bean Reward Program, you must be located within the United States and create an account as outlined in these Terms and Conditions. You may create an account if you are at least eighteen (18) years of age, have Internet access, and have a valid mailing address. If you choose to create an account, you are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your account. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. You may only have one member account per natural person. Persons who are discovered to have more than one account forfeit their Beans and will be unsubscribed from the Equal Exchange Bean Rewards Program.
    3. How to Enroll in the Equal Exchange Bean Rewards Program. (a) Create an account: Visit shop.equalexchange.coop/pages/rewards-program and become a registered user of Equal Exchange Bean Rewards. Click hereto be taken directly to the registration page. You will be asked for your first and last name, your email address, and a password. Signing up automatically subscribes you to our newsletter list, but you have the option to opt out at anytime. Once you have submitted the requisite information, we will send an email to the address you listed, confirming your membership.
    4. How to Access/Change Your Member Information. You must keep your personal information on your account up-to-date. To do so, click on the "My Account" section and access your account by entering your registered email address and current password. From your dashboard you can access your account information; review your current and past orders; change your profile and access your previous purchases.
    5. How to Cancel Your Membership. You may cancel your account at any time. To cancel, please send an email to communityorders@equalexchange.coop and write "cancel Beans membership" in the subject line. The email must come from the email address currently listed on our servers as being associated with your Bean Rewards Account. If you no longer have access to that email address, please email our customer service department and we will verify your status and cancel your account. Upon cancellation, you are no longer a member and any unused Beans accrued in your account will be forfeited and cannot be redeemed. Beans maintain their value only on valid accounts in good standing, and except as otherwise provided here for redemption, have no cash value outside of their redemption value on the Site.
  2. Earning Points

    1. General. Members can earn Beans on the purchase products at shop.equalexchange.coop. To receive Beans for your online purchases, you must be signed into your account. You will not earn Beans for shipping fees or purchases made with gift cards.
    2. Earning Rate. You will earn 2 Beans for each $1 spent. You must be logged into the Site to earn Beans. Beans are based on your order subtotal, after any discounts, only. Beans are rounded down to the nearest whole number. For example, if you spend $9.99, you will receive 19 Beans. Calculation is as follows: $9.99 x 2 Beans per dollar = 19.98 Beans, which is rounded down to 19 Beans.
    3. Gift Cards. Gift card purchases are not eligible to receive Beans. However, once a gift card is redeemed, Beans will be awarded to the recipient for the subtotal after any gift card values, provided s/he is logged into the account, as outlined in these Terms and Conditions.
    4. Addition of Beans to Accounts. Beans will be added to your Account under the following conditions, and will generally show up immediately.

      You are eligible to receive Beans 1 time for the following actions:

      • Creating an account (Customers who created an account prior to the Beans program launch date are not eligible for said Beans)
      • For Liking Equal Exchange's Facebook page
      • Following Equal Exchange on Twitter
      • Following Equal Exchange in Instagram
      • Sharing Equal Exchange on Facebook or Twitter

      You are eligible to receive Beans multiple times for the following actions:

      • Making purchases
      • Referring a friend to Equal Exchange. Beans will automatically be rewarded to your account only if the referral friend used the link sent to them from your referral account and makes a qualifying purchase with the special code. Beans will automatically be applied to account if stipulations are met.
      • Writing reviews for Products on our shop (up to twice per week)
      • For other activities outlined on the Site that may show up from time to time. Note that for these other activities, including "bonus point" accumulations and other point promotions, Beans may show as "pending," depending upon the activity.
    5. Exclusions. Members earn Beans only on the purchase price of: (i) qualifying online products. Calculation of Beans excludes payment by the Member for shipping charges. Beans will not be earned on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally $50 is on sale for $25, a Member will only earn Beans on the purchase price of $25. Purchases of gift cards, redemption of vouchers, and any type of price adjustments, including returns, are not eligible for Beans. All purchases made: (i) by a Member prior to such member joining the Program, (ii) Online without a Member being logged onto the Site, are not eligible for Bean Rewards credit. (iii) Wholesale purchases. Wholesale accounts are not eligible to earn Bean rewards.
    6. Returns/Order Cancellations. Beans earned for a purchase that is then the subject of a return, cancellation, gift card or declined credit card will be deducted from your account in an amount equal to the Beans earned for the original transaction. Beans cannot be reapplied back to your rewards account for any reason on a returned order. If a return/cancellation will cause your account to have a negative point balance, you will not begin earning Beans again until your Beans balance is returned to zero (0), by making purchases, or engaging in other promotional activities offered from time to time. Rewards used on an order that is cancelled (before the item ships or a label has been printed) may request those rewards be applied back to your rewards account. If your item has begun the shipping process, rewards cannot be reapplied.
    7. Bonus Point Promotions. From time to time, Equal Exchange may run certain bonus point promotions. Under bonus point promotions, Members can earn additional or "bonus Beans" in connection with the purchase of certain online products. When you purchase these specially marked products, or make the purchase during a bonus Beans time period, you will earn bonus Beans on each product, as specified in the offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time in Equal Exchange’s sole discretion. Bonus point offers cannot be combined with any other offer.
    8. Limitations on Beans. If you redeem Beans towards the purchase of a product and pay a portion of the retail price after the point's redemption, you will receive Beans only on the leftover retail amount you pay, and not on any value attributed to the point you used. If you redeem Beans towards the purchase of a product in an amount equal to the full price of the product, you will not earn any Beans.
    9. Non-purchase Options for Earning Beans. You may also earn additional Beans on non-purchase activities. From time to time, Equal Exchange may offer you the chance to win various prizes, and earn Beans, for entering into promotions. For giveaway promotions, there is NO PURCHASE NECESSARY TO PLAY OR TO WIN. Rules and restrictions will apply to such promotions and may be found on the entry page of any promotion.
    10. Referring a friend to Equal Exchange. Email a friend a Free Shipping coupon by clicking "Earn Beans" then " Refer a Friend". Enter the email address of a friend who has not purchased with Equal Exchange before (if your referral has shopped with us before the referral link will be automatically voided by the system). A referral link will be sent to your friend with a Free Shipping coupon. Beans will automatically be rewarded to your account only if the referral friend used the link sent to them from your referral account and makes a qualifying first time purchase with Equal Exchange. 250 Equal Exchange Beans will automatically be applied to your account if stipulations are met. Your Referral friend will receive a Free Shipping coupon, 100 Beans for signing up to the Equal Exchange Beans program and Beans from their first purchase made while signed into their new Equal Exchange account.
  3. Redeeming Points

    1. How To Use Your Beans. Beans must be used in increments outlined in these Terms and Conditions. Beans may only be used Online at the Equal Exchange web store. Beans towards Products: Members can use their Beans to reduce the purchase price of a product or to receive free shipping:
      1. 500 Beans = Free Ground Shipping (Max $15 discount)
      2. 750 Beans = 10% off or $10 off order of $10 or more
      3. 2,000 Beans = 20% off or $25 off (orders over $25)
    2. Beans can only be redeemed in any combination of the point and increment amounts set forth above. Redemption of Beans towards purchases of products is subject to product availability.  Any rewards discounts that are applied to the order, will be distributed equally to the applicable items in the order when completing a return. Any reward around discounts to items or $ OFF can only be applied to Equal Exchange Products.
    3. Gift cards. Once available, Beans cannot be used towards the purchase of gift cards. Gift card redemption, is not eligible for Beans.
    4. To Redeem your Beans. Before you begin shopping with us, sign into your Equal Exchange account. Select "Redeem Beans" from the rewards pop up. You will be issued a custom code that you can copy and paste into the coupon discount field during checkout (Please note - only one code can be used). Your total payment amount will be discounted by the amount of Beans you allocate to the purchase. Note that Beans may only be redeemed for the purchase price of the product. Shipping fees are your responsibility and Beans may not be used to discount these additional charges.  
    5. Exclusions. Only one account per natural person. Only one discount code can be redeemed per transaction. Rewards redemption codes may not be combined with any other discount codes. Beans may not be transferred or gifted at this time. Beans cannot be used on past purchases. Beans accumulated on different accounts by different members may not be combined or aggregated to make purchases of products or for any other reason. Beans earned in a transaction cannot be redeemed in the same transaction. Redeemed Beans cannot be retroactively applied to any past order or receive a price adjustment on any order where redeemed Beans were not applied. Beans have no cash value outside of theEqual Exchange webstore and are available only to members in good standing.
    6. Beans Expiration and Time Lapses. All Beans acquired, whether standard Beans or bonus Beans, may expire 180 days from the date the Beans are added to your account. Beans may expire 180 days from the date in which they were assigned to your account, regardless of point status (on hold, approved, etc.). For example, Beans earned on November 1, 2018 will expire at 12:01am EST April 1, 2019.
    7. Sign up: Beans are added to your account instantly
    8. Order: Beans are added to your account when your order ships
  4. General

    By creating an account at shop.equalexchange.coop and joining the Bean Rewards Program, you agree to be bound by the terms and conditions set forth in these Terms and Conditions, as well as any other terms that may be associated with the Bean Rewards Program. Equal Exchange reserves the right to cancel, modify, suspend or restrict the Bean Rewards Program, your account, the redemption of Beans, or any aspect of the Program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Any changes can be made without advance notice. Equal Exchange may make these changes even though such changes may affect your ability to use Beans already accumulated. You are responsible for remaining knowledgeable about the Program Terms and Conditions. A Member's Beans balance, as reflected in Equal Exchange’s records, shall be deemed correct. Equal Exchange reserves the right to determine the amount of Beans in any Member's account based on Equal Exchange's internal records related to such Member's account. In the event of an inconsistency between the amount accrued in a Member's account as stated on any Member's receipt and Equal Exchange’s internal records, Equal Exchange’s internal records will take precedence. Equal Exchange assumes no responsibility for errors caused by incorrect Member information. Your right to transfer Beans earned or granted under the Program is strictly limited. The sale of Beans is prohibited and may result in the confiscation or cancellation of your Beans as well as suspension or termination of your membership, which in each case shall be final and conclusive. All transactions involving Beans and all Member accounts are subject to review and verification by Equal Exchange. The Beans balance in a Member's account may be unavailable for use when an account or transaction is under review. Equal Exchange may revoke any Member's membership in the Bean Reward Program at any time if such Member engages in abuse of the Bean Program or fails to follow the terms and conditions of the Program. Fraud or abuse relating to the accrual of Beans or redemption of rewards may result in revocation of membership in the Program and may affect a Member's eligibility for participation in any other Equal Exchange program, present or future. Beans are non-transferable and cannot be redeemed for cash. The interpretation and application of the Program's Terms and Conditions are at the sole discretion and determination of Equal Exchange. For more information or other questions, please contact us at communityorders@equalexchange.coop

    The Terms and Conditions of our Bean Rewards Program are subject to change at Equal Exchange’s sole discretion at any time and without notice to customers. Upon customer’s at-will termination of their shop.equalexchange.coop registered account, or if a customer is termination for violation of these Terms and Conditions or other activities in violation of the intent and good faith intended use of this Site, all Beans will immediately be forfeited and will no longer be redeemable. Equal Exchange will make reasonable efforts to award Beans as outlined above to all 1. registered and 2. qualifying Equal Exchange webstore customers, but is not responsible for any technical or unforeseen errors that may occur.

    Beans are nontransferable, nonredeemable for cash, are nonrefundable and are not valid outside of the Equal Exchange webstore. Purchases made outside the Equal Exchange webstore are not valid for point accrual (this includes, but is not limited to Facebook resell groups, Ebay, and Amazon).

    Employees of Equal Exchange are not eligible to participate in the Bean Rewards Program.