Contact Us

We're here to connect you to our farmer partners through products and stories, to work together to create lasting social and economic change through Authentic Fair Trade. We do this through excellent and personal customer service that builds lasting relationships between you, our team and our farmer partners. We'd love to hear from you!

Customer Service

Call: (774) 776-7366
Email: communityorders@equalexchange.coop
Hours: M–F 7:30am-5:30pm EST, Sat 10:00am-3:00pm EST

Quick Links:
FAQ’s
Shipping & Returns

Grocery & Cafe Inquiries

Call: (774) 776-7333
Email: orders@equalexchange.coop
Hours: M-F 9:00am - 5:00pm EST

Equal Exchange's coffees, teas, chocolates, fresh produce and other fair foods are available to grocery stores, food co-ops, cafes, restaurants, universities, and offices. If you're interested in selling our products at your business, we'd love to hear from you. To get started, fill out our inquiry form..

Offices

MASSACHUSETTS
Tel: (774) 776-7400
Fax: (508) 587-0088
Coffee Roastery: 50 United Drive, West Bridgewater, MA 02379
Distribution Hub: 300 REAR Tosca Drive, Stoughton, MA 02072

OREGON
Tel: (503) 847-2000
3460 NW Industrial Street, Portland, OR 97210

MINNESOTA
Tel: (651) 379-5020
Fax: (651) 379-5023
746 Vandalia Street, St. Paul, MN 55114

OHIO
Tel: (440) 945-6875
23400 Aurora Road, Unit #4, Bedford Heights, OH 44146

CANADA / La Siembra Co-op
Tel: +1 (613) 235-6122
250 City Centre Ave, Ottawa, ON K1R 6K7

UNITED KINGDOM / EE Wholesale (UK) Ltd
Tel: 0345 258 5331
Unit 5e Southwick Ind.Estate, Sunderland, SR5 3TX







What Customers Are Saying

“No matter whom I talk with every time I call, everyone is just so friendly and helpful. It's a pleasure to deal with Equal Exchange.” —Carol I., Union Avenue Christian Church, St. Louis, MO

“Thank you. You guys are terrific — the team effort is part of what makes shopping for our church such a blessing.” —Susan J., Cherokee Village United Methodist Church, AR

“Everyone there is so friendly, helpful, nice, polite and courteous. I just want all there to know that it is truly appreciated. And, I am the first one to complain if service is not good.” —Jim R., The Catholic Worker, New York, NY

“Equal Exchange has the best customer service!” —Amy H., Heart River Lutheran Church, Mandan, ND