You can reach us by phone, email, fax or mail. We are in the office Monday - Friday from 7:30am-5:30pm EST.

Phone: 774-776-7366
Fax: 508-587-5955
communityorders@equalexchange.coop

50 United Drive
West Bridgewater, MA 02379

Sure! You can always call in your order, or email, mail or fax it to us.

If you are ordering for an organization, we may be able to bill you for your order. To set up a billing agreement with us, or if you already have one offline and would like to activate it on the web store, please contact customer service at 774-776-7366 or communityorders@equalexchange.coop.

Please notify us of any errors in your order within ten days of receipt and we will do whatever we can to correct the issue. We do not generally accept returns except in cases of error. Please contact customer service with any errors or questions at 774-776-7366.

In the unfortunate event that there is an error with your order, please contact us within 10 business days of receipt of the order so we can swiftly correct this for you. Contact customer service at 774-776-7366 to report any errors and please have your order number handy if possible.

Nutritional info can be found in the product descriptions on our webstore within the "Nutrition Facts" section.

Equal Exchange chooses packaging that is as environmentally friendly as possible while meeting our standards for preserving the freshness of our coffee, chocolate, tea and fair foods. Many of our products are packaged in materials that can be composed or recycled. See more details on our packaging information page.

Organic means that the product was grown without harmful chemical pesticides, as per standards set by the USDA. Most of our products are certified organic. A large number of products that are not organic come from farmers currently working towards organic certification.

The majority of our coffee is organic. All of Equal Exchange's organic coffee is certified by Oregon Tilth. Oregon Tilth Certified Organic (OTCO) is an internationally recognized symbol of organic integrity. The purpose of organic certification is to ensure that the agreed upon conventions of organic agricultural systems are being practiced not only by growers, but also by all the people who handle and process organic food on its journey to the final consumer. To accomplish this, OTCO provides a system which combines strict production standards, verifiable third party inspections, and legally binding affidavits to protect the producers and buyers of organic products. For more information, visit the Oregon Tilth website.

The majority of our coffee is certified "OU" Kosher. The "OU", Orthodox Union, is the largest and oldest Kosher supervising agency in the world. The OU has supervised Kosher products for seventy five years. The OU certifies over 2,300 companies with 10,000 plants in 70 countries around the globe with a total of over 1.2 million labels.

Kosher supervision means that a qualified Rabbi or Rabbinic organization supervises the production of a food item to insure that the product is Kosher (prepared in accordance with Jewish dietary law). For more information, visit www.ou.org.

Scoop for scoop, the 10oz bag contains the same amount of coffee as our 12oz bags. This is because darker roast coffees actually weigh less, as the beans lose more moisture during a longer roasting process. Beans also expand the longer they are roasted, and begin to take up more space. You are getting the same number of beans as a 12oz bag, but the grounds themselves are simply lighter than those of a Medium or Full City roast. We offer 12oz of whole bean Love Buzz because the beans have not expanded as much as our darker coffees, and we are able to fit more per bag.

A 12oz bag will make between 40-50 cups in a drip brewer. Our 1lb bags will make between 80-90 cups in a percolator. Please keep in mind that this is not an exact measurement, as different people brew coffee at different strengths. Learn more about preparing and storing coffee here.

Pillow Packs contain drip-grind coffee that's pre-measured for use with specific brewers. The 1.5 oz, 2.25 oz and 2.5 oz packs work best with 12-cup machines. The larger the size, the stronger the brew! The 8 oz packs make 1.5 gallons of coffee.

Here at Equal Exchange, our coffee is roasted to bring out the finest characteristics in each bean. Using a series of strict quality controls, we evaluate the characteristics of each bean to determine the proper roast and blend combinations. We offer four different coffee roasts, as well as a number of post-roast blends where two roast levels are paired to create new and exciting flavor profiles. Read more about roast levels on any coffee product.

Equal Exchange is committed to supporting sustainable agriculture practices. For over 30 years we've developed relationships with small farmer co-ops. Each of these co-ops has its own unique social, political and ecological history and is engaged in fostering sustainable agricultural production systems. Our mission to work with small farmer cooperatives has led us to work in regions with extensive landscape degradation. The market access we provide to producers in these regions is critical to restoring these landscapes.

Over 98% of Equal Exchange coffees are certified organic by volume. The overwhelming majority of these organic coffees are shade grown. Some of the coffees that are not, are produced in locales where deforestation has occurred. The land in these areas is in transition; it is in the process of being restored with agroforestry systems using coffee as the principal crop.

While the shade grown certification system is appropriate for some growers we do not believe it provides sufficient additional benefits for us to ask our producer partners to go through this process on top of the Fair Trade and organic standards they are already meeting. Both organic and Fair Trade standards have environmental components that cover much of what shade grown certification requires. From our perspective, shade certification does not significantly alter the practices of farms that are already Fair Trade and organic certified.

Equal Exchange coffee is primarily decaffeinated using  CR3 Natural Liquid Carbon Dioxide Decaffeination. This natural form of decaffeination preserves the quality of the coffee beans, which is why the flavors aren't affected.

Our Organic Hot Cocoa mix, Organic Baking Cocoa, Organic Spicy Hot Cocoa are certified by the Orthodox Union.

Our chocolate bars and minis are certified by Rabbi Marcel Yair Ebel of Israelitischen Cultusgemeinde Zurich.

To request a copy of the Kosher certificates, please e-mail customer service at communityorders@equalexchange.coop.

Many of the chocolate bars found in stores today have a cacao percentage on the label. This refers to the percentage of the bar (by weight) that is derived from the cacao bean.

The two main ingredients in a chocolate bar derived from the cacao bean are "chocolate liquor" (a.k.a. cocoa mass) and "cocoa butter". For example, Equal Exchange's Organic Very Dark Chocolate bar has a 71% cacao content. This means that 71% of the bar is chocolate liquor plus cocoa butter and 29% is other ingredients (e.g. sugar and vanilla).

Equal Exchange bars range from 43% cacao content (Organic Milk Chocolate) to 88% cacao content (Organic Extreme Dark Chocolate).

The ingredients that go into our chocolate bars and cocoas are farmed sustainably, without harmful pesticides or fertilizers. This is better for farmers, the planet, and for your body.

Our farmer partners do not use synthetic chemicals for pest and weed control. This prevents harmful chemicals from entering the local ecosystem and water supply, which is also healthier for farmers and their families.

As an alternative, many farmers use organic material for making compost, use fertilizers and pesticides made of local and natural inputs, and use natural barriers, such as plants, to control water flow and prevent against erosion.

Many organic farmers also have diverse farms, meaning they plant a variety of cacao trees (which lowers the risk of disease), tall shade trees, and fruit and vegetable plants. This diversity allows for more diversity of wildlife as well as stronger protection against extreme weather, such as flooding and erosion.

This tea is special, from the people who grow it and the stories and communities behind it to its unique flavor. Most teas, even Fair Trade-certified teas, come from large plantations where workers have little say. We are helping to build a different system that values the voice of small farmers, their products, and democracy in trade. Learn more here.

Yes. All current Equal Exchange tea products are certified organic by Oregon Tilth. For more information, visit the Oregon Tilth website.

We do! We offer an Organic Decaffeinated English Breakfast Tea. We also offer many herbal teas that do not include caffeine. Try Rooibos, Rooibos Chai, Vanilla Rooibos, Chamomile, Peppermint and Ginger teas.​

Equal Exchange has been working for over two decades to transform the coffee, tea and chocolate industries. Now we're setting our eye on the world of bananas as well! Learn more about the banana revolution Beyond the Peel.