Customer Service

Contact Us

15 Campanelli Circle
Canton, MA 02021

Phone: 774-776-7366
Fax: 508-587-5955
communityorders@equalexchange.coop

About Our Customer Service Team

Equal Exchange Customer Service is here to help. You are an important part of the Equal Exchange community, and your satisfaction matters! That's why we're dedicated to solving problems, hearing your stories, and making it easy to shop with us. We know your time is valuable, so we work quickly to resolve issues, answer questions, and get products to your door.

If you have concerns, questions, or just want to tell us how you're doing — give us a call. We always look forward to hearing from you.

Your friends,
The Equal Exchange Customer Service Team

NEED HELP?
For problems with products, orders or for any other issues you wish to communicate with our customer service team, please contact us directly at communityorders@equalexchange.coop or call 774-776-7366.

Our Mission — Not Customer Service as Usual!

We're here to connect you to our farmer partners through products and stories, to work together to create lasting social and economic change through Authentic Fair Trade. We do this through excellent and personal customer service that builds lasting relationships between you, our team and our farmer partners.

WHAT CUSTOMERS ARE SAYING

"No matter whom I talk with every time I call, everyone is just so friendly and helpful. It's a pleasure to deal with Equal Exchange."
— Carol Iglauer, Union Avenue Christian Church, St. Louis, MO.

"Thank you. You guys are terrific — the team effort is part of what makes shopping for our church such a blessing."
— Susan Jett, Cherokee Village United Methodist Church, AR

"Everyone there is so friendly, helpful, nice, polite and courteous. I just want all there to know that it is truly appreciated. And, I am the first one to complain if service is not good."
— Jim Reagan, The Catholic Worker, New York, NY

"Equal Exchange has the best customer service!"
— Amy Hansen, Heart River Lutheran Church, Mandan, ND

Read all our reviews